Return Policy
Ozznek Shoes – Returns & Exchanges
At Ozznek Shoes, we want you to feel confident in every purchase. If something doesn’t work out, we make returns and exchanges simple and stress-free.
Return & Exchange Process
- To start a return or exchange, click the link in your original order confirmation email.
- We’ll email you a prepaid return label through one of our shipping partners to help reduce your cost.
- Once we receive your unused item in new condition, we’ll issue store credit minus the return shipping cost.
- Returns and exchanges are eligible for store credit only, issued as a digital gift card that never expires.
Exchanges
- Follow the same return process using your confirmation email.
- Once we receive your item, store credit will be issued so you can order the correct size or a different product.
Defective or Incorrect Items
- If you receive the wrong item or a defective product, we’ll cover all return and replacement shipping costs.
- Email customercare@ozznekshoes.com with your order number and a brief description and photo of the issue.
Change of Mind
- Changed your mind? You can return your item within 30 days of delivery.
- Items must be unworn, unwashed, and in original packaging.
- Return shipping will be deducted from your store credit.
Gift Returns
- Received a gift? We’re happy to offer store credit to the gift recipient once the product is returned in new condition.
Processing Time
- Store credit is issued within 3 business days after we receive and inspect your item.
- Exchanges are processed and shipped within 3-5 days.
By placing an order with Ozznek Shoes, you agree to the terms of this return policy.
